Web-based information systems success: testing the antecedents of online customer satisfaction.
Moez BellaajPublished in: Int. J. Internet Enterp. Manag. (2013)
Keyphrases
- customer satisfaction
- service quality
- web based information systems
- user satisfaction
- customer retention
- information quality
- customer support
- online shopping
- online learning
- information systems
- customer loyalty
- service providers
- internet shopping
- image analysis
- marketing strategies
- data processing
- real time
- database systems
- internet banking
- databases
- competitive advantage
- remote sensing
- electronic commerce