Next Best Step and Expert Recommendation for Collaborative Processes in IT Service Management.

Hamid R. Motahari Nezhad Claudio Bartolini

Published in: BPM (2011)

Keyphrases

data sets
recommender systems
collaborative filtering
post processing
preprocessing step
human experts
online learning
expert advice
recommendation systems
domain experts
user preferences
knowledge acquisition
information technology
preprocessing
website
decision making
social networks
data mining