An Exact and Efficient Algorithm for the Constrained Dynamic Operator Staffing Problem for Call Centers.
Atul BhandariAlan Scheller-WolfMor Harchol-BalterPublished in: Manag. Sci. (2008)
Keyphrases
- single pass
- call center
- learning algorithm
- computational complexity
- dynamic programming
- detection algorithm
- cost function
- objective function
- expectation maximization
- np hard
- search space
- probabilistic model
- scheduling problem
- response time
- computationally efficient
- lower bound
- web technologies
- service level
- optimal solution
- multi agent