Measuring the quality of smartphones: development of a customer satisfaction index for smart services.
Dong-Hee ShinPublished in: Int. J. Mob. Commun. (2014)
Keyphrases
- service quality
- customer satisfaction
- service providers
- information quality
- user satisfaction
- customer service
- enabling technologies
- product design
- online shopping
- customer retention
- electronic commerce
- information systems
- mobile applications
- smart devices
- customer data
- service oriented
- database
- data mining
- competitive advantage
- mobile devices
- call center
- customer reviews
- web services
- data warehouse
- customer support
- knowledge management
- access control
- quality of service