The role of trust in the governance of business process outsourcing relationships: A transaction cost economics approach.
Penelope Sue GreenbergRalph H. GreenbergYvonne Lederer AntonucciPublished in: Bus. Process. Manag. J. (2008)
Keyphrases
- business process
- transaction cost economics
- transaction costs
- business processes
- knowledge sharing
- inter organizational
- business rules
- ws bpel
- process model
- electronic commerce
- business process models
- information technology
- workflow model
- case study
- electronic markets
- web services
- process mining
- information systems
- business process modeling
- service oriented architecture
- stock exchange
- e government
- expert systems
- virtual organization
- business process management
- knowledge management
- complex adaptive systems
- data management