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Lean First, Then Automate: An Integrated Model for Process Improvement in Pure Service-Providing Companies.

Thomas BortolottiPietro RomanoBernardo Nicoletti
Published in: APMS (2009)
Keyphrases
  • business process
  • process improvement
  • process model
  • high level
  • e learning
  • e government
  • intrusion detection
  • business applications
  • reference model