A Business-Goal-Service-Capability Graph for the Alignment of Requirements and Services.
Matthias GalsterEva BuchererPublished in: SERVICES I (2008)
Keyphrases
- service delivery
- service management
- service composition
- service providers
- web services
- service provision
- web service compositions
- business requirements
- service requirements
- service discovery
- composite services
- service oriented
- online services
- mission critical
- customer service
- service oriented architecture
- web service composition
- mobile services
- network services
- life cycle
- electronic business
- virtual organization
- service offerings
- customer support
- business opportunities
- information services
- business activities
- e government
- enterprise application integration
- business processes
- service quality
- cost efficient
- telecommunications industry
- business process
- service platform
- cloud services
- loosely coupled
- workflow engine
- service selection
- enterprise systems
- electronic commerce
- grid infrastructure
- private cloud
- user communities
- service description
- virtual enterprise
- workflow management
- public services
- information systems
- value added services
- quality of service
- software as a service
- business models
- business goals
- grid services
- end users
- knowledge management
- executive information systems
- cloud computing
- composite web services
- computing environments
- service provisioning
- business applications
- semantic web services
- queue length
- customer satisfaction
- requirements engineering
- grid environment
- marketing campaigns
- service level agreements