Customer language processing: Extended abstract.
Amelie I. MetzmacherVerena HeinrichsBjörn FalkRobert H. SchmittPublished in: SMAP (2017)
Keyphrases
- extended abstract
- language processing
- natural language processing
- human language technology
- natural language
- human language
- machine translation
- electronic commerce
- customer service
- information retrieval
- grammar induction
- spoken language
- language understanding
- syntactic analysis
- lexical information
- customer relationship management
- customer knowledge
- call center
- customer satisfaction
- customer behavior
- customer demand
- language model
- potential customers
- word meaning
- purchase behavior
- machine learning