ASP system utilization: customer satisfaction and user performance.

Sang M. Lee Hong-Hee Lee Jinhan Kim Sang-Gun Lee

Published in: Ind. Manag. Data Syst. (2007)

Keyphrases

customer satisfaction
user satisfaction
service quality
online shopping
customer service
decision making
user interface
product design
marketing strategies
search engine
end users
web applications
answer set programming
customer data