Communication effectiveness on IT service relationship quality.

Jun-gi Park Seyoon Lee Jungwoo Lee

Published in: Ind. Manag. Data Syst. (2014)

Keyphrases

service quality
high quality
fully distributed
user satisfaction
higher quality
cost effectiveness
communication systems
information systems
heavy traffic
quality measures
single server
communication technologies
communication cost
real time
sensor networks
end users
mobile devices
web services
information retrieval