What is the impact of service quality on customers' satisfaction during COVID-19 outbreak? New findings from online reviews analysis.
Mehrbakhsh NilashiRabab Ali AbumallohAbdullah AlghamdiBehrouz Minaei-BidgoliAbdulaziz A. AlsulamiMohammed I. ThanoonShahla AsadiSarminah SamadPublished in: Telematics Informatics (2021)