Evaluating the influence of service quality factors in the digital hospitality industry during the COVID-19 pandemic.
Hamed GheibdoustShahram GilaniniaMohammad TaleghaniPublished in: Int. J. Netw. Virtual Organisations (2023)
Keyphrases
- service quality
- factors influencing
- customer satisfaction
- factors that influence
- main factors
- service providers
- user satisfaction
- electronic commerce
- internet shopping
- technology acceptance
- prior studies
- online shopping
- quality of service
- competitive environment
- case study
- factors affecting
- call center
- innovation diffusion
- incident management
- adoption decisions
- competitive advantage
- information quality
- social influence
- perceived usefulness
- database
- public health
- real time