Managing Business Relationships in E-services Using Business Commitments.
Haifei LiJun-Jang JengHenry ChangPublished in: TES (2002)
Keyphrases
- service management
- mission critical
- business processes
- service delivery
- data mining
- relationship management
- information systems
- cost efficient
- decision making
- business applications
- business models
- business rules
- business opportunities
- business process
- business partners
- web technologies
- electronic commerce
- business environment
- workflow management
- electronic business
- knowledge management
- service providers
- business organizations
- virtual organization
- data quality
- service oriented
- business process management
- enterprise systems
- e government
- change management
- governmental organizations
- trading partners
- online marketing
- tourism industry
- financial services
- online services
- customer service
- government services
- competitive advantage
- ubiquitous computing
- life cycle