From transactional to a devoted relationship - toward performance-based service system governance.
Ilmari VeijolaEsko HakanenRisto RajalaPublished in: HICSS (2022)
Keyphrases
- web services
- information technology
- service oriented
- service providers
- information systems
- service delivery
- service composition
- public services
- information services
- service quality
- e government
- management system
- web service composition
- database
- petri net
- fault tolerant
- loosely coupled
- customer service
- electronic government