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Does Enterprise Architecture Support Customer Experience Improvement? Towards a Conceptualization in Digital Transformation Context.

Mouaad HafsiSaïd Assar
Published in: BPMDS/EMMSAD@CAiSE (2020)
Keyphrases
  • enterprise architecture
  • contextual information
  • personal preferences
  • data sets
  • computer science
  • smart card
  • enterprise wide
  • data mining
  • information systems
  • general purpose
  • cost effective
  • reference models