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Towards A Six-Level Framework of Emotional Intelligence for Customer Service Chatbots.
Qicheng Ding
Vicente Iván Sánchez Carmona
Mingming Liu
Fangzhen Peng
Yu Zhang
Changjian Hu
Published in:
AffCon@AAAI (2021)
Keyphrases
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customer service
emotional intelligence
machine learning
face recognition
video sequences
information technology
semi supervised