Three Factors to Sustainable Service System Excellence: A Case Study of Service Systems.

Ying Chen Jim Spohrer Ana Lelescu

Published in: IEEE SCC (2) (2008)

Keyphrases

service systems
service requests
web technologies
queueing model
service level
service oriented
arrival rate
case study
service selection
e learning
call center
heavy traffic
steady state
enterprise systems
queue length
service composition
response time
web pages
service rates