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With a little help from my friends: Cultivating serendipity in online shopping environments.
Camille Grange
Izak Benbasat
Andrew Burton-Jones
Published in:
Inf. Manag. (2019)
Keyphrases
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online shopping
customer satisfaction
satisfaction degree
mobile commerce
personal information
service quality
consumer behavior
shopping behavior
internet usage
database
real time
product descriptions
social networking
product search
customer preferences