An empirical study of online shopping: a service perspective.
Xiaoni ZhangVictor R. PrybutokPublished in: Int. J. Serv. Technol. Manag. (2004)
Keyphrases
- online shopping
- service quality
- customer satisfaction
- service providers
- product descriptions
- web services
- electronic commerce
- consumer behavior
- mobile commerce
- satisfaction degree
- internet usage
- competitive advantage
- personal information
- information systems
- end users
- user satisfaction
- social media
- databases
- shopping behavior