Driving usability into the public administration: the Italian experience.

Tiziana Catarci Giacinto Matarazzo Gianluigi Raiss

Published in: Int. J. Hum. Comput. Stud. (2002)

Keyphrases

public administration
e government
user experience
digital government
public sector
service provision
electronic government
government services
cognitive style
public services
private sector
learning experience
cost effective
future directions