Simulating User Satisfaction for the Evaluation of Task-oriented Dialogue Systems.
Weiwei SunShuo ZhangKrisztian BalogZhaochun RenPengjie RenZhumin ChenMaarten de RijkePublished in: CoRR (2021)
Keyphrases
- dialogue system
- user satisfaction
- dialogue management
- natural language
- tutorial dialogue
- information systems
- mixed initiative
- service quality
- spoken dialogue systems
- user perceptions
- customer satisfaction
- human users
- artificial intelligence
- information quality
- structural equation modeling
- data mining
- quality attributes
- dialogue games
- machine learning