Analyzing and Visualizing Government-Citizen Interactions on Twitter to Support Public Policy-making.
Rocío B. HubertElsa EstevezAna Gabriela MaguitmanTomasz JanowskiPublished in: Digit. Gov. Res. Pract. (2020)
Keyphrases
- policy making
- public sector
- public administration
- e government
- public services
- public organizations
- workflow technology
- social media
- digital government
- government services
- policy makers
- decision making
- government agencies
- private sector
- information integration
- knowledge management
- information sharing
- cost effective
- relationship management
- service delivery
- databases
- social sciences
- open data
- web services
- social networks