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Can a Machine Learn Through Customer Sentiment?: A Cost-Aware Approach to Predict Support Ticket Escalations.

Colin WernerZe Shi LiDaniela E. Damian
Published in: IEEE Softw. (2019)
Keyphrases
  • electronic commerce
  • customer support
  • database systems
  • customer satisfaction
  • call center
  • customer behavior
  • material handling