Using insights from email users to inform organisational email management policy.
Judith RamsayKaren RenaudPublished in: Behav. Inf. Technol. (2012)
Keyphrases
- email messages
- personal information management
- enron email
- spam filtering
- spam emails
- electronic mail
- instant messaging
- knowledge management
- end users
- anti spam
- text mining
- information management
- communication medium
- competitive intelligence
- spam detection
- policy making
- user interaction
- short messages
- data management
- social networking sites
- communication tools
- user generated content
- user experience
- user profiles
- management policies