Facilitating Business Process Improvement through Personalized Recommendation.
Mukhammad Andri SetiawanShazia Wasim SadiqRyan KirkmanPublished in: BIS (2011)
Keyphrases
- process improvement
- personalized recommendation
- business process
- business processes
- software process
- knowledge management
- collaborative filtering
- recommender systems
- root cause
- user interests
- business process management
- web users
- cost estimation
- user feedback
- information overload
- recommendation systems
- product development
- e government
- decision making
- software engineering
- business applications
- quality assurance
- process model
- expert systems
- artificial intelligence
- recommendation algorithms
- web search
- web services
- software development
- web documents