IT Infrastructure Capabilities and Business Process Improvements: Association with IT Governance Characteristics.
Chuck C. H. LawEric W. T. NgaiPublished in: Inf. Resour. Manag. J. (2007)
Keyphrases
- business process
- business processes
- inter organizational
- workflow technology
- process model
- business process models
- competitive advantage
- web services
- process mining
- workflow model
- business process modeling
- business rules
- information technology
- business process management
- service oriented architecture
- workflow management
- case study
- virtual organization
- business users
- service level agreements
- event logs
- decision makers
- e government
- workflow management systems
- process management
- information systems
- information management
- life cycle
- business goals
- ws bpel