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Can Service Climate Detract from Employee Performance? The Role of Experience in Optimizing Satisfaction and Performance Outcomes.
Colin B. Gabler
Adam Rapp
Robert Glenn Richey Jr.
Frank G. Adams
Published in:
Decis. Sci. (2018)
Keyphrases
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service quality
customer satisfaction
service providers
service oriented
web services
service discovery
long term
social networks
end users
neural network
data mining
metadata
website
user experience
heavy traffic
learning curve