Organizing End-User Training: A Case Study of an E-Bank and its Elderly Customers.
Harri Oinas-KukkonenSari HohtariSamuli PekkolaPublished in: J. Organ. End User Comput. (2010)
Keyphrases
- end users
- service providers
- user interface
- user requirements
- content providers
- application development
- web applications
- user driven
- business intelligence
- user friendliness
- training set
- search engine
- commercial banks
- search tools
- artificial intelligence
- user experience
- ambient intelligence
- case study
- banking industry
- smart home
- marketing strategies
- assisted living