Business-Driven Service Modelling - A Methodological Approach from the Finance Industry.
Falk KohlmannRainer AltPublished in: BPSC (2007)
Keyphrases
- telecommunications industry
- financial services
- business opportunities
- service providers
- service management
- service delivery
- business models
- customer service
- risk management
- business management
- manufacturing companies
- business environment
- information technology infrastructure
- service provision
- enterprise systems
- virtual organization
- business process
- competitive advantage
- mobile services
- business processes
- high tech
- academic community
- information technology
- service discovery
- data mining projects
- service quality
- decision making
- knowledge management
- small businesses
- construction industry
- information systems
- global economy
- web services
- competitive market
- computational intelligence
- business schools
- mission critical
- online services
- business intelligence
- economic development
- service oriented
- service composition
- real world