Development and Utilization of a Case-Based Help-Desk Support System in a Corporate Environment.
Mehmet H. GökerThomas Roth-BerghoferPublished in: ICCBR (1999)
Keyphrases
- case study
- support environment
- knowledge management
- collaborative environment
- support systems
- decision support
- dynamic environments
- enabling technologies
- software engineering
- computing environments
- seamless integration
- technology enhanced learning
- design tools
- development process
- case based reasoning
- end users
- mobile robot
- information systems
- virtual world
- web environment
- development effort
- simulation tool
- collaborative learning environment
- working environment
- expert systems
- educational activities
- decision making