Delivery of IT services: a case study of outsourcing at alpha corporation.
Julie FisherRudy HirschheimRobert JacobsPublished in: ECIS (2006)
Keyphrases
- service providers
- web services
- service delivery
- public services
- information technology
- information systems
- end users
- cloud computing
- service quality
- private cloud
- service discovery
- case study
- information services
- location aware
- service oriented
- context aware
- ubiquitous computing
- service oriented architecture
- customer service
- european project
- business activities