Ontology-based WOM extraction service from weblogs.
Takahiro KawamuraShinichi NaganoYumiko MizoguchiMasumi InabaTomohiro YamasakiMasayuki OkamotoPublished in: SAC (2008)
Keyphrases
- social networking sites
- consumer behavior
- information sources
- product reviews
- opinion mining
- web services
- service quality
- customer satisfaction
- user generated content
- service providers
- sentiment analysis
- automatically extracting
- social networking
- factors affecting
- online social networks
- information extraction
- end users