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Process improvement through economically driven routing of instances.

Manuel BolsingerAnna ElsäßerCaroline HelmMaximilian Röglinger
Published in: Bus. Process. Manag. J. (2015)
Keyphrases
  • process improvement
  • software process
  • business process
  • root cause
  • knowledge management
  • e government
  • information systems
  • quality assurance
  • software development
  • cost estimation