Exploiting Service Design in Service Quality: Escorting the Customer's Experiential Value in the Journey of a Star-Rated Hotel.
Tsen-Yao ChangYu-Chieh ChiuPublished in: Syst. (2023)
Keyphrases
- service quality
- customer satisfaction
- electronic commerce
- call center
- service providers
- product design
- customer service
- competitive advantage
- online shopping
- customer requirements
- conceptual framework
- user satisfaction
- competitive environment
- experiential learning
- customer support
- quality of service
- information sharing
- information quality
- design process
- databases
- database