Consequences of employees' collective engagement in knowledge-based service firms.
Terje SlåttenGudbrand LienPublished in: J. Serv. Sci. Res. (2016)
Keyphrases
- information technology
- service providers
- strategic decisions
- web services
- negative consequences
- management system
- collective intelligence
- service discovery
- service quality
- job satisfaction
- human resources
- information services
- end users
- expert systems
- learning environment
- service composition
- service oriented
- production cost
- network effects
- user engagement