Query-Based Summarization of Customer Reviews.

Olga Feiguina Guy Lapalme

Published in: Canadian Conference on AI (2007)

Keyphrases

customer reviews
response time
query processing
opinion mining
query expansion
online product reviews
user queries
data sources
relevance feedback
retrieval systems
context dependent
customer satisfaction
product features
user generated content
end users
query suggestion
positive or negative
information systems