A combined group decision making based IFCM and SERVQUAL approach for strategic analysis of airline service quality.
Gülçin BüyüközkanCelal Alpay HavleOrhan FeyziogluFethullah GöçerPublished in: J. Intell. Fuzzy Syst. (2020)
Keyphrases
- service quality
- group decision making
- customer satisfaction
- user satisfaction
- electronic commerce
- decision makers
- quality of service
- service providers
- competitive environment
- call center
- case based reasoning
- decision making
- artificial intelligence
- decision support
- knowledge management
- multi objective
- data analysis
- multi criteria
- objective function
- aggregation operators
- multiple attributes
- information quality
- database