Improving Service Quality of Wealth Management Bank for High-Net-Worth Customers During COVID-19: A Fuzzy-DEMATEL Approach.
Arthur J. LinHai-Yen ChangSun-Weng HuangGwo-Hshiung TzengPublished in: Int. J. Fuzzy Syst. (2021)
Keyphrases
- service quality
- customer satisfaction
- service providers
- quality management
- customer support
- call center
- information systems
- commercial banks
- customer requirements
- user satisfaction
- electronic commerce
- customer relationship management
- fuzzy sets
- online shopping
- customer loyalty
- marketing strategies
- competitive advantage
- customer service
- competitive environment
- internet shopping
- quality of service
- banking industry
- decision making
- information quality
- knowledge management
- website
- technology acceptance
- factors influencing