Knowledge Management support for Quality Management to achieve higher customer satisfaction.
Fazel AnsariMarjan KhobrehSara NasiriMadjid FathiPublished in: EIT (2009)
Keyphrases
- customer satisfaction
- knowledge management
- service quality
- quality management
- customer support
- information systems
- user satisfaction
- service providers
- quality assessment
- data quality
- electronic commerce
- product design
- fuzzy theory
- case study
- databases
- input output
- human computer interaction
- fuzzy logic
- information technology
- customer retention