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TWEETSUMM - A Dialog Summarization Dataset for Customer Service.
Guy Feigenblat
R. Chulaka Gunasekara
Benjamin Sznajder
Sachindra Joshi
David Konopnicki
Ranit Aharonov
Published in:
EMNLP (Findings) (2021)
Keyphrases
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customer service
customer satisfaction
inventory control
customer behavior
benchmark datasets
natural language
database
call center
mixed initiative
real time
end users
spoken dialog