The Impact of Customer-Centric Knowledge Management Systems on Strategic Decision-Making.
Scott PaquettePublished in: AMCIS (2005)
Keyphrases
- strategic decision making
- knowledge management systems
- knowledge management
- decision making
- knowledge sharing
- knowledge society
- information systems
- information technology
- social networking
- supply chain management
- electronic commerce
- customer satisfaction
- customer service
- business strategy
- social networks
- user acceptance