A Development Framework for Customer Experience Management Applications: Principles and Case Study.
Imen BenzartiHafedh MiliPublished in: ICEBE (2017)
Keyphrases
- case study
- main contribution
- decision support
- design principles
- development process
- real world
- project management
- information management
- decision making
- experience gained
- neural network
- customer satisfaction
- theoretical framework
- business process
- electronic commerce
- information processing
- knowledge based systems
- software development
- knowledge management
- management system