Applying Importance-performance Analysis to Evaluate Logistics Service Quality for Online Shopping among Retailing Delivery.
Yu-Kai HuangYi-Wei KuoShi-Wei XuPublished in: Int. J. Electron. Bus. Manag. (2009)
Keyphrases
- online shopping
- service quality
- electronic commerce
- customer satisfaction
- service providers
- consumer behavior
- quality of service
- user satisfaction
- information systems
- shopping behavior
- competitive advantage
- call center
- incident management
- real time
- job satisfaction
- information quality
- information technology
- metadata
- data mining