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Developing a Corporate Chatbot for a Customer Engagement Program: A Roadmap.

Maria Fernanda CastroPatrícia C. A. R. TedescoHavana AlvesJonysberg P. QuintinoJuliana SteffenFrederico OliveiraRafael SoaresAndré L. M. SantosFabio Q. B. da Silva
Published in: ICIC (1) (2018)
Keyphrases
  • case study
  • customer data
  • electronic commerce
  • learning environment
  • customer satisfaction
  • data sets
  • knowledge management
  • computer programs
  • social networks
  • learning process