Service Quality: A Main Determinant Factor for Health Information System Success in Low-resource Settings.
Binyam TilahunFleur FritzPublished in: MedInfo (2015)
Keyphrases
- service quality
- user satisfaction
- information systems
- information quality
- customer satisfaction
- service providers
- electronic commerce
- health care
- competitive advantage
- quality of service
- online shopping
- call center
- incident management
- competitive environment
- real time
- resource management
- information technology
- data analysis
- job satisfaction
- information resources
- service level agreements
- customer support
- response time
- internet shopping