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The effect of intellectual capital on employees' satisfaction and retention.

Mariolina LongoMatteo Mura
Published in: Inf. Manag. (2011)
Keyphrases
  • intellectual capital
  • human capital
  • information technology
  • long term
  • emotional intelligence
  • organizational learning
  • service quality
  • human resources
  • customer satisfaction
  • databases
  • real world
  • user satisfaction