End-to-End Continuous Speech Emotion Recognition in Real-life Customer Service Call Center Conversations.
Yajing FengLaurence DevillersPublished in: CoRR (2023)
Keyphrases
- end to end
- call center
- customer service
- speech emotion recognition
- service level
- customer support
- service quality
- arrival rate
- congestion control
- queue length
- admission control
- steady state
- agent technology
- multi agent systems
- application layer
- cloud computing
- real time
- markov chain
- service delivery
- transport layer
- real world