Finding e-Service Offerings by Computer-Supported Customer Need Reasoning.
Ziv BaidaJaap GordijnHans AkkermansHanne SæleAndrei Z. MorchPublished in: Int. J. E Bus. Res. (2005)
Keyphrases
- computer supported
- learning systems
- process oriented
- collaborative learning
- learning activities
- service offerings
- computer supported learning
- knowledge building
- computer supported collaborative learning
- collaborative learning activities
- customer service
- computer supported collaboration
- collaborative problem solving
- socio cultural
- databases
- collaboration scripts
- reflective learning
- customer satisfaction
- user interface
- multimedia