Keyphrases
- banking industry
- banking services
- commercial banks
- return on investment
- text messages
- end users
- keywords
- database
- information technology
- user experience
- user interaction
- internet banking
- collaborative filtering
- driving forces
- user satisfaction
- free text
- internet usage
- credit card
- user interface
- text mining
- financial services
- related documents
- user groups
- information seeking
- text documents
- user behavior