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Performance Analysis and Optimization of a Queueing Model for a Multi-skill Call Center in M-Design.

Dequan YueChunyan LiWuyi Yue
Published in: QTNA (2015)
Keyphrases
  • call center
  • queueing model
  • arrival rate
  • steady state
  • service systems
  • heavy traffic
  • fluid model
  • real time
  • user interface
  • semantic web